top of page
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Product Care
Product Origin Craftsmanship
Returns and Exchanges
Shipping and Delivery
Yes - and this is part of what makes each piece unique.
Many of our rugs are vintage textiles, handwoven decades ago using traditional techniques. Over time, gentle wear, softened fibres, and subtle variations in colour naturally develop. These traces speak to age, craftsmanship, and authenticity - not damage.
Our poufs are newly made from these vintage rugs. While the textile itself may carry signs of its history, the pouf has not been previously used in a home as furniture.
Each piece is carefully cleaned, restored where needed, and described honestly so you know exactly what to expect.
Our pieces are made using natural fibres and traditional techniques. With gentle care, they will soften, age, and carry their story forward with you.
Vintage Rugs & Rug Poufs
Our rugs are vintage, handwoven textiles, often created decades ago using traditional methods. They may show gentle signs of age such as softened fibres, subtle colour variations, or small irregularities. These details are part of their character and authenticity, not flaws.
Our rug poufs are newly made using these vintage rugs. While the textile itself carries its history, the pouf has not been previously used in a home as furniture.
Care guidelines:
• Shake out regularly or vacuum lightly (no beater bar)
• Spot clean only using cold water and mild, natural soap
• Do not soak or machine wash
• Avoid prolonged direct sunlight
Cactus Silk & Decorative Cushions
Cactus silk and decorative cushions are crafted from delicate natural fibres and should be treated as artisanal textiles rather than everyday upholstery.
Due to the nature of these fibres, colour variation and texture are part of their beauty.
Care guidelines:
• Spot clean only
• Use a dry cloth or a very lightly dampened cloth if needed
• Do not machine wash or dry clean
• Avoid water saturation and prolonged direct sunlight
General Use & Longevity
Our poufs and cushions are designed for light seating, meditation, or decorative use. While durable, they are not intended for heavy or daily wear.
To help your pieces age beautifully:
• Rotate items occasionally for even wear
• Keep away from moisture and heat sources
• Handle with care to preserve fibres and stitching
With thoughtful use and gentle care, these pieces will continue to soften and develop character over time.
bottom of page
